Old Comcast Equipment

@XfinitySeth​ correct sir. This is a gray box with “Comcast” on the front and the line going in to the house has been cut.

Okay thanks for confirming, we definitely have processes in place for this 👍 To get started on this request, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.