Visitor

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2 Messages

Tuesday, May 19th, 2026 9:44 PM

Old Comcast Equipment

I have some old Comcast equipment attached to my home and a wire strung from that box to a line on my roof. How do I get someone from Comcast to come and take this stuff and the line down?

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Official Employee

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1.1K Messages

2 hours ago

Howdy user_cosr38, and happy Tuesday! You're in the right place for help with getting that equipment removed 👍 To confirm, you don't currently have any active Xfinity services in your home?

 

Visitor

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2 Messages

@XfinitySeth​ correct sir. This is a gray box with “Comcast” on the front and the line going in to the house has been cut.

Official Employee

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1.1K Messages

Okay thanks for confirming, we definitely have processes in place for this 👍 To get started on this request, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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