Old comcast box on house that I moved in I need removed.

Hello,

if there is an old comcast box attached to the house that i Just moved into and it’s no longer being used am I able to have it removed? Do I have to pay for it?

Responses

Oldest First

Selected Oldest First

XfinityShawn

Official Employee

•

2.5K Messages

6 hours ago

user_a80bad Do you mean that there is a cable box you found on the inside or the pedestal from outside?

0

U

user_a80bad

Visitor

•

2 Messages

5 hours ago

The box is on the outside of the house, attached to the house. I can post a photo if needed

1

0

Thank you for the clarification, we would not require any photos of that to assist you with any request from here. If you would like us to submit a request to have that removed we can escalate that from here. In order to help with that request you would have to send me a direct message with your full name and the complete address where that is located. To send a direct message.

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

4 hours ago

0

Customer Service

user_a80bad

Old comcast box on house that I moved in I need removed.

XfinityShawn

user_a80bad

XfinityJohnG

New to the Community?