@Moserbell Thank you for taking a moment to reach out about this concern. You can report things like low-hanging cable wires, by visiting the Report an Issue page. To report an issue online, you must be an Xfinity customer and sign in with your Xfinity ID and password. If you’re not an Xfinity customer please send us a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Start new conversation" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it.
XfinityEva
Official Employee
•
2.5K Messages
55 minutes ago
@Moserbell Thank you for taking a moment to reach out about this concern. You can report things like low-hanging cable wires, by visiting the Report an Issue page. To report an issue online, you must be an Xfinity customer and sign in with your Xfinity ID and password. If you’re not an Xfinity customer please send us a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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