Visitor
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1 Message
ohone
I received a phone I did not order. I have call customer service 4 times. They said they would send to, my email, a shipping label. After 3 weeks I have not received a shipping label. They also charged me $50 for a free hone that I did not order. They also want to charge my account for $35 to return it and will refund me later. Why do I have to pay 35 for something you sent me. If this does not get resolved soon and you take another $50+ I will cancel xfinity and seek legal help.
XfinityJosephA
Official Employee
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1.8K Messages
2 days ago
We can help and take a closer look at your account @user_58ds51. Send us a direct message, so we can help with the cell phone and charges. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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