Visitor
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1 Message
offshore rep initially provided me with the wrong information
I called to switch my plan I realized I was paying for services that I wasn't using and so I had did my research and chose a plan. called the customer service number explained what I seen and wanted the rep advised that I had all the equipment already all I needed to do was to reset and power up. that wasn't accurate. and I haven't been able to use my services and its very disappointing. Even more is the fact that there's been a miscommunication between me and the reps abroad I definitely need someone to contact me asap domestically please or I might have to end my run with Xfinity.
XfinityMatthew
Official Employee
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2.1K Messages
37 minutes ago
Hello @user_d0aksv I'm sorry to hear your services are not working. We'd be happy to check into the account to see what is going on. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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