Offline support

My internet service goes offline about every other day for the last 10 days. I must unplug the xfinity router, wait, plug it back in and wait 5 minutes until service is restored in few minutes. I’ve checked connections, all are tight. Checked power supply and it’s fine. Not sure what else I can do. Please help.

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XfinityThomasA

Official Employee

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3K Messages

21 hours ago

user_1oz7x8 - Thank you for sharing the troubleshooting steps you've tried, and for reaching out to us here for help. You've reached the right team. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Customer Service

user_1oz7x8

Offline support

XfinityThomasA

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