2 Messages
Officially THE WORST customer service in history.
The low-hanging cable to my house (obviously they don't inspect/maintain their plant) was ripped from my home by a passing truck. The defective drop, dragged by the truck, swept my dog off a picnic table, narrowly missing my pregnant daughter. Since their mobile signal is unusable at my location, I had to drive to a nearby McDonald's to use WiFi, to plea for help. No matter: You CANNOT speak to an English speaking human through their CS number. Not possible, as by their design. So I fought my way maddeningly through their useless automated system & eventually ciphered how to file a report of my situation. Best part: Their automated (mindless) computer dog attacked shortly thereafter to see if I was delighted! Needless to say, I was less than delighted, as I never heard back. And I feed my family through their liw-hanging cables. I lose money by the minute. If there was ANY other option in my location, I'd have dumped them years ago (20 year hostage now). [Edited: "Language/Inflammatory"]
CCKrista
Retired Employee
•
1.5K Messages
10 months ago
Hello @user_b9qzf4, thank you for taking the time to reach out on social media.
I completely understand your concern with the cable line, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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