Visitor
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2 Messages
"Official Employee"
Need to exercise my “buyer remorse” privileges for a change to my account less than 24hrs ago at 10:00 am this morning, account ending in [Edited: "Personal Information"], was told that I would save $12 and keep my same speed! Not true, I had 1300mbps/40mbps before the change now I have 1200mbps/35mbps after the change! Not acceptable! Need it changed, grandfather back to what I had before the 10:00 am call today.
Thank You
[Edited: "Personal Information"]
XfinityRaf
Official Employee
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1.6K Messages
2 hours ago
Good afternoon @user_db957d. We can take a look at your account to see if that change can be possible, but depending on what your previous promotion was, we may not be able to go back to it. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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