Visitor
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1 Message
Offers only available for new customers
I messaged Xfinity through the app to try and get the promotion for $50 a month for 1gb internet for 5 years. After some back and forth in the chat, the associate basically told me I could go to a different provider because there was nothing else to do for the price. Kind of ironic that they thank you for being a loyal customer, however will lose a customer. Very disappointing
XfinityMelinda
Official Employee
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285 Messages
23 hours ago
Hello @user_io020e! Thank you for sharing your experience. We can certainly understand wanting to take advantage of the best available pricing, and I apologize hearing the interaction left you feeling disappointed.
While offers are based on eligibility and are automatically presented when available, you can review current internet promotions anytime by visiting: https://www.xfinity.com/lp/ppc/upgrade-xfinity-internet-service
If you'd like us to take a personalized look at your account and available options, please let us know.
We're happy to help.
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EG
Expert
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119.7K Messages
7 hours ago
Concern moved here to the Customer Service help section.
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