Obtaining new equipment. Updated boxes for my TV

user_5asfc5 - Hello! Thank you for choosing Xfinity and joinig us here on the Forums! I know how important it is to have a quick and easy way to get help whenever something isn’t working quite right. As a quick reminder, if you ever experience a service issue, the Xfinity app is a great tool for troubleshooting on the spot—and of course, our team is always here to support you every step of the way too! To make sure you’re getting the best experience possible I’ve included a couple of helpful resources below so you can compare your equipment and see if you’re using our latest models.

Replacing your TV Boxes FAQs: https://www.xfinity.com/support/articles/replace-your-xfinity-equipment

If you rent a TV Box from Xfinity and want a replacement you can:

Visit xfinity.com/equipmentupdate to request an equipment swap online
In-Person Swap: Stop by any Xfinity Retail Store for assistance

TV Box Types: X1 TV Box equipment types — https://www.xfinity.com/support/articles/x1-hub-vs-companion-box