Obnoxious sales attempt during technical issues phone call

And this is an example of why I've been seriously considering dumping Comcast or Xfinity or whatever they're calling themselves these days, after many years and going with a different fiber optics company: I spent a half an hour on the phone with somebody about intermittent Internet outages. The entire time the rep simply tried to upsell me on changing to a higher speed and going with an Xfinity modem. Without doing any checking and based on no information she blamed my modem, which I know from experience is the company's default position. Sell sell upsell upsell upsell, never mind the actual issue. I finally was able to get an appointment for a technician to stop by. It took him 20 minutes to assess that the problem was an external splitter that had worn out. He replaced this Xfinity equipment in my signal stabilized. The company's internet service is already too expensive but clearly they do not [Edited: "Language"] about customers and clearly their phone Representatives have simply been given the mandate to sell sell. [Edited: "Inflammatory"]