Number transfer just got a disaster!

I am not sure where to start but I can ensure that last 2 weeks became really terrible for me.

on 18th November I decided to transfer my number from AT&T to Xfinity because I use Xfinity wifi at home and to bundle them gives me discount. I went to Xfinity store and applied for transfer. The teammate from Xfinity completed my application and I started to use Xfinity mobile with eSim. All went well and I left the store.

Here the trouble starts...

Half an hour later I only saw SOS on the screen and I tried to restart the phone but nothing changed. It was already 7:30 PM and store was closed. So I went to store next day for support. They told me that there was a error at the transfer and they will create a ticket, solution would take around 72 hours. I have to point out that I am new in the city and I need internet connection to use navigation and else, so this was not possible for 3 days...

3 days later (Nov 21st) I was at the store again, no solution. They told me that the ticket was not correct and now it will be corrected, I need to wait 72 hours more. I requested them to give me a temporary phone number which I can use during this time. They told that it is not possible because my phone IMEI is now blocked for transfer number and they can not define a new number. So a teammate at Xfinity store got his personal phone, define its IMEI and gave me a temporary number (not the device). I started to wait again..

On Nov 26th I got a call from the store that I should not use the device I have because the sim card on in it would cause problems for activation. So they told me to come to the shop and buy a temporary phone. They also mentioned that I have to bring it back in 14 days (they thought problem will be solved in 14 days, how nice..). I picked an iPhone 14 and paid the tax, they defined the new number to new phone. Suddenly I had 3 phone lines (no idea where the 3rd line came from) and 2 phones. So in summary I had my original line which can not be activated, one temporary line which is active and 3rd line which I can only see the number on my account. I had my own device and temporary device. Finally they said that it will take 2 to 5 days to activate my original number.

During the week I continuously contacted the shop to ask the status, they mentioned that they are in contact with the Tier 3 and no updates. Finally on 2nd December (5th day) I went to the shop, they said a lot of updates happened and my line should be active until 8 PM. Of course it was not activated. Has been already more than 2 weeks and my line was not activated. 

I texted them with all my anger because it was enough waiting, I also told that I will sue them (my bad) if they don't solve my problem. It was only because I was tired of waiting and pissed off because of this more than 2 weeks of waiting without solution. I got no answer from them.

On Saturday (3rd Dec) I called the call center a few times, they tried to transfer my number 2 more times and expected me to wait 72 hours more. I said no, no more waiting, I said please cancel all my mobile lines and let me go to another service provider. They said it is not possible because they can not give me a transfer pin. 

On 4th Dec I went to the store again, they said that because of I told that I ll sue them (again my bad out of anger), they can not help me anymore, I need to talk to legal department. I requested them to cancel my lines and take the temporary phone back. The guy said he can not even open my account... So I had to leave the store...

I called the call center again and requested them to cancel my mobile lines, they created a return request and FedEx number that I can return the iPhone 14. So I sent it back, also requested my original numbers transfer pin but person told me that phone line seems still at AT&T?!?! So I was waiting for more than 2 weeks and still at AT&T??? 

I went to AT&T yo get my number back but they needed the transfer pin which I don't have and can't get from Xfinity. So finally it is seen that my number is now lost....

On end of 2 weeks I got a complete new number from AT&T. 

Now I have 3 phone lines from Xfinity, 1 line from AT&T, 1 device and a lot of anger with me. Still waiting for Xfinity to cancel my lines and got no feedback... 

Interesting point is, a few times call center told me that they will call me back for updates, never got a call from them.

I have lost a lot of time, I lost my communication, stressful times and no solution from Xfinity...