Number of rings

Hello @user_4e6349, thank you for taking the time to reach out to our team through Forums. 2 rings sometimes is not sufficient time to pick up a call. 

 

Here are some steps on getting that done:

 

Change the Number of Rings Before Voicemail Answers

To change the number of rings before voicemail answers:

1. Go to https://comca.st/3NpiUgI and click the Menu button. 
2. Select the Voice icon in the drop-down list.
3. Log in using your Xfinity ID or email and password.
4. Ensure you are on the Voice tab.
5. Click the Settings icon  in the upper-right corner of the page and click on Settings.
6. Click on Call Forwarding or Advanced Call Forwarding.
7. Click the drop down under Rings to select the number of rings before voicemail.
   
   
   Note: The ring count changes on the page immediately, but in some cases the change can take up to 24 hours to take effect. 

Please let us know if you need further assistance.