Number blocked

7yrs a customer and my number seems to be blocked from 1 800 xfinity today, after a mild exchange with a rep in which they guy was both condescending and disrespectful. I've been trying to get a single issue solved since beginning February.

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EG

Expert

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109.9K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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1.6K Messages

1 month ago

Thank you for taking the time to reach out about this and this is not the experience we want for you. We would love to help with your concerns. May I please ask that you send us a direct message with your full name and service address to get started?

To send direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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U

user_n35xr3

1 Message

@XfinityEva I have blocked xfinity [Edited: Personal Information] on my phone. I have been receiving daily calls with no one from xfinity on the line for about a week now. Last night, we received calls at 9:38, 9:43, 9:49, 9:57, and 10:02. Each time I received 3 minute voice message with silence on the message. I don't want the hassle of dealing with calling xfinity as that is usually a frustrating experience, so I just blocked the number. I hope that works. I'm not sure if I'm the only one experiencing this, but maybe you could pass a message on. Thanks.

(edited)

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5 days ago

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XfinityBillie

Official Employee

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3.2K Messages

user_n35xr3 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm happy to take a look at your account and see why we may have been calling you. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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