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ghiyelgi
1st Topic
1st Reply

Visitor

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5 Messages

Monday, January 24th, 2022 4:17 AM

Closed

NTT issue with FFXIV

I'm having colossal problems with lag and packet loss with ffxiv that's an already established issue for Comcast and it's connection to Square Enix's servers at NTT in California. I should not need to pay a VPN just so my ISP can functionally connect to a single game server. What needs to be done here?

Question

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Updated 

3 years ago

730

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CCKrystal

Problem Solver

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385 Messages

3 years ago

Hi @ghiyelgi I hope you are doing well and enjoying your night. I appreciate you bringing to Community Forums the issues you are experiencing with your internet. There may be several causes to the lag and packet loss you are receiving. Our team will do all we can get you up and running again. Would you be so kind and check the following please; https://comca.st/3rQdVvI

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ghiyelgi

Visitor

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5 Messages

3 years ago

I've gone through this over the phone with your techs, it's not my home setup. I can connect to other sites and apps just fine, it's the singular issue of Comcast's just...inability to not drop nodes from NTT.

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XfinityChristina

Official Employee

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923 Messages

It sounds like it's just an issue with that one site. If so, there's a few steps to check such as incognito browser, clearing cache and cookies. Have you contacted their team for any technicial support since you've troubleshot with our team previously? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

ghiyelgi

Visitor

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5 Messages

This problem is pronounced across many xfinity customers for this game in particular, you can search on these very forums for another thread just like this one. The things you're suggesting aren't part of this issue.

3 years ago

0

XfinityAmira

Official Employee

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4.1K Messages

Thanks for confirming that for us! To confirm, are you experiencing lag and packet loss with your internet overall, or only when connecting to this single game server in question? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

ghiyelgi

Visitor

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5 Messages

Only on this single game, my other network connections run just fine. Whether it be video streaming, music, everything but this single game has no issues.

3 years ago

0

XfinityRay

Official Employee

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2.8K Messages

Thank you for being so helpful, @ghiyelgi. We want things to work great. You spoke of technicians earlier. Have you had visits or spoken with our phone technicians? How are you connected such as a PC to an ethernet cable to a router?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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