Visitor
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1 Message
NOW
I currently have xfinity internet & mobile, and have been trying to convert to NOW internet & mobile. Yikes! After spending over 2 hours on the chat, 15 minutes on the phone, and a trip to the xfinity store, they still can't help me. Apparently I have to cancel my internet service, wait for a new modem to appear, then apply. In the meantime, what am I supposed to do for internet? Why does Xfinity make it so hard to sign up for a service they are offering? If anyone has any tips, please share!
EG
Expert
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114.4K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChelseaB
Official Employee
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2K Messages
2 hours ago
Hello @user_243m31, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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