New Poster
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2 Messages
Now with x10 faster upload speeds
I chatted with the bulk account support and was told I’m on the Gigabit x2 plan, but I’m only seeing 40mbps upload speeds (download is at 980mbps). How do I get my upload speeds increased?
Thanks,
Alex
XfinityBillie
Official Employee
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3.3K Messages
3 months ago
@alokshin Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I know how excited I was for the increased speeds! Our team would love the opportunity to help you make sure you are getting the correct speeds as well. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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