Visitor
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2 Messages
Now Wi-Fi pass
Cant login, cant login on router - only able to use 1 device - support won’t answer because the ai won’t generate a ticket for an account i “dont have” even though the internet is working a purchase was made and I have a transaction ID
XfinityJeffB
Official Employee
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422 Messages
6 hours ago
Hello user_m1x9p9, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I am sad to hear you're having issue with the Wi-Fi pass. The NOW Wi-Fi Pass allows customers to connect up to two devices simultaneously using a single pass. Therefore, it is usable on multiple devices, but only two can be connected at the same time. If you need to connect more devices, you would need to purchase additional passes. For additional assistance with the NOW Pass, our prepaid department can provide more direct assistance: 1-855-757-7372.
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