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user_m1x9p9
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Visitor

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2 Messages

Thursday, June 25th, 2026 2:40 AM

Now Wi-Fi pass

Cant login, cant login on router - only able to use 1 device - support won’t answer because the ai won’t generate a ticket for an account i “dont have” even though the internet is working a purchase was made and I have a transaction ID

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15 days ago

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XfinityJeffB

Official Employee

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479 Messages

23 days ago

Hello user_m1x9p9, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I am sad to hear you're having issue with the Wi-Fi pass. The NOW Wi-Fi Pass allows customers to connect up to two devices simultaneously using a single pass. Therefore, it is usable on multiple devices, but only two can be connected at the same time. If you need to connect more devices, you would need to purchase additional passes. For additional assistance with the NOW Pass, our prepaid department can provide more direct assistance: 1-855-757-7372. 

 

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user_m1x9p9

Visitor

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2 Messages

@XfinityJeffB​ like I said I have only 1 of 2 devices connected and the router won’t let me access the login page to buy another pass. What’s the fix here Jeff?

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23 days ago

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XfinityJeffB

Official Employee

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479 Messages

I wish I could fix it for you. Sadly, this needs the prepaid department (1-855-757-7372) for troubleshooting. We don't have the access needed for issues with the NOW pass. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

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user_7qlpj7

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@XfinityJeffB​ your entire company ignores our requests. Im not marking this solved at all. There’s no humans for Xfinity customers to speak to over the phone like that, i dont know why your spamming outdated info 

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15 days ago

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XfinityPaula

Official Employee

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2.2K Messages

 

Hello user_7qlpj7! You are correct, and I'm sorry for the wrong details being shared. Our Xfinity NOW Wi-Fi pass is supported through our Xfinity Assistant. While our access to the NOW services is limited I would be more than happy to try to assist you with any connection or service issues you may be having. Are you experiencing the same trouble where you are only able to connect one device with the NOW Wi-Fi pass? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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15 days ago

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