Visitor
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3 Messages
NOW WiFi Pass
So, I just renewed for the month. In the middle of a movie I got a message on my screen saying my device limit has been reached.
When connecting to the the NOW wifi Pass Its telling me that my device limit is reached and disconnect a different device.
I have 0 other Devices connected since everything is in storage. If I try to connect using a mobile phone the page has an error.
Is the NOW WiFi Pass down or just typical xfinity b.s.?
XfinityJanelle
Official Employee
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1.1K Messages
10 months ago
@KennyFresh Thank you for reaching out on the Xfinity Community Forums. All inquiries for NOW Wi-Fi would need to go to the phone number provided on the confirmation email you received when you bought your pass. I sincerely apologize we currently do not have support NOW Wi-Fi over the community forums platform.
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user_c2y8au
4 Messages
10 months ago
Has this been resolved yet for you Kenny?
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xxrayyzz
1 Message
9 months ago
I’m using two wifi NOW subscriptions here at the moment, and would love if instead of saying “device limit reached”, and that being the end of the story due to cookies installed, it would allow me to login with my second account. Very frustrating, and I understand you’d just like us to install full home internet and keep raising the prices in the background. Glad that there’s no alternatives in my neighborhood!
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user_fjwv8x
1 Message
9 months ago
Hello.. I am also facing the same error that maximum devices have been reached while there were not more than 2 devices and 2 is the allowed limit. I purchased another pass since I needed it to attend few important meetings and it still gave me the same error. I am an Xfinity employee, who can I reach out to to get this fixed ?
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user_9pzobk
3 Messages
9 months ago
I’m having this issue too. The phone number for the pass customer service appears to be disconnected. Every time I call it it hangs up. How is there such a service that can only be canceled or even acknowledged unless you have your original email from who knows how many months ago?? For those of us who clean out our emails regularly, what are we supposed to do? Especially with a disconnected phone number.
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user_q53pxk
1 Message
9 months ago
This is happening to me I’m only able to use my iPhone to connect to Now pass and now I’m missing work due to no connectivity when I should have the service I paid for. There’s no way to log in with the now pass information so that we can manage our devices that are using the service. This sucks! And I want my money back
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user_xgy3zz
1 Message
9 months ago
Why offer something if you can’t keep it together? I don’t like feeling robbed. Fix the issue I have no time for this bs. My wifi pass is NOT WORKING
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user_he6yok
1 Message
9 months ago
Complete rip off. Get it together xfinity. We pay for a service that you are not providing
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0
I-hate-bad-customer-service
1 Message
9 months ago
About a week ago I couldn't connect with my pass and surprisingly I was able to contact support using the number that was on the email I received when I purchased my pass. Even more surprisingly I actually talk to a live person in less than a minute. That had to be some type of record he's got my previous dealings with their customer support. The agent Walk me through Some basic steps to remove xfinity as a known network from my laptop but that didn't work. She then looked into my cash purchase history and was able to see information that showed my laptop was listed multiple times as a device being used currently which caused an error. Agent Had me sign out completely from my wifi service and removed all history of my device Within Xfinity's database. She offered me a refund if I was unsatisfied with the outcome of her troubleshooting which I accepted in order to take advantage of Xfinity 's current$10 instead of $20 promotion. I received my refund a few days later and in the meantime purchased a new $10 Pass which works fairly well. Could you buy better internet? Of course you could. But probably not for $10.
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user_5mce5w
1 Message
9 months ago
Does anyone know how to add an additional device? When I try it asks me to login but I never got login credentials. In fact, I don't know where to go to view my account. After purchasing, I got an email to confirm my purchase went through but I don't know where to go to manage my account. When I sign in using my email, it takes me to an inactive Xfinity account I used years ago. The customer service people just seem confused when I ask them about it. They keep asking me about my modem and I'm like, I don't have one.
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user_y5eua9
2 Messages
7 months ago
I am having difficulty connecting my roku tv to the internet. Says that I have not paid for a subscription however I have and my phone is connected to internet. Help!
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user_r699k0
2 Messages
6 months ago
I just renewed the pass and I'm not able to connect my device at all... it says page will not load.... it's crazy and when I call for help... elevator music
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user_win7sq
1 Message
6 months ago
Now Wifi pass I order it and confirm my email so when I go to the app and sign in with my email it's not letting me log in.
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