NOW WiFi Pass

Why is this happening to so many people though. Same thing happened to me today and really screwed up important things I had to do. You should have an answer for us considering we are paying for a service that isnt working. You are basically robbing up of our money at this point.

@user_c2y8au I understand the frustration. Have you reached out to that team to get an update at all?

Yes, I've been calling all day. Its just elevator music on repeat with no estimated wait time or explanation.

I'm hoping when I get off work and go home that itll be operational again but that number to call is useless so far. That's why people are resorting to the internet or to actually xfinity workers to get answers.

I need help with this problem too. Xfinity I have been trying all day to reach someone but their is no response to chats and when I click on the official chat support...guess what it says, "oops sorry there's a problem". Please reach out to me.

@jmoc72 Thank you for reaching out to our team on Forums. I am sorry to hear that you're also experiencing issues with the device limit through NOW Wi-Fi. I certainly understand wanting to get this addressed as soon as possible. NOW Wi-Fi has direct contact information that can only be pulled up on your confirmation email. Please refer to the original confirmation email you received to get the contact details so that customer service team can assist you. 

Xfinity, you [Edited: "Guideline Violation"]!!! I have consistently been getting kicked off the Xfinity WIFI NOW public hotspot for the past month. [Edited: "Guideline Violation"]!!! I called your so called "support" and requested a refund for the past month, confirmed that my WIFI NOW service would not be affected and my auto renew would still renew on 12/30/2023... wrong!! Tried to get connected again to the WIFI NOW and lo and behold I couldn't. Called back again and was told when we request a refund our WIFI NOW service Cancels which means no access to the public WIFI Hotspot.. you [Edited: "Guideline Violation"]!!!! [Edited: "Personal Information"]

I tried my best to keep up with my Xfinity Home Internet account as I was out of work for 8 months yet the bill just kept rising and rising(over $660.00 due) so my  service was turned off in August and was at $214.00 due ( where did the extra $440.00  come from???). I only just got a job and am trying to get back on my feet. Unfortunately the [Edited: "Guideline Violation"] that is Xfinity is The only ISP I can use in my apartment community( I was a CenturyLink customer and could not use them as they are not contracted with my community ONLY Xfinity). So, now I have had to sign up Again for the WIFI NOW pass and pay $ 20.00 Again and as I am typing this I was able to get connected to the Xfinity WIFI Now public hotspot but wouldn't you know it kicked me off(Again) and I am using my phones hotspot because I still need to work ...I think it's time to speak with a lawyer to see what legal recourse can be taken against Xfinity taking advantage of their customers

[Edited: Due to "Guideline Violations"]

Hello jmoc72

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments

@xxrayyzz Good morning! Thank you for taking the time to reach out to our Community Forums Team. We appreciate you providing the feedback, we are always looking for ways to improve our products and services. This is one or our newer products, and you providing this feedback is very helpful. We very much want you to be able to use your subscription as intended. Are you able to pull up your confirmation email to get the contact details so that our customer service team can assist you? 

Stop telling us to call a number that you all won’t answer it is very insulting. Something better needs to come along and push y’all from the existing. Not one problem is ever fixed zero solutions and all you ask for is more money . This isn’t fair and yu know what goes around comes around 

She's a [Edited: "Language"] who only reads a script, what did you expect?

[Edited: Due to "Guideline Violation"]

Hello @user_fjwv8x! We appreciate you taking the time to reach out to our team on Forums. I am sorry to hear that you're also experiencing issues with the device limit through NOW Wi-Fi. I certainly understand wanting to get this addressed as soon as possible. NOW Wi-Fi has direct contact information that can only be pulled up on your confirmation email. Please refer to the original confirmation email you received to get the contact details so that customer service team can assist you. 

Thank you!

im hAVING THIS ISSUE TO 

I'm having this issue to 

Oh, no! @user_ov2txb! Thanks for taking the time to contact XFINITY over our forums page for help with the NOW WiFI Pass. This is not the experience we like to hear and want to ensure you're able to get in touch with an awesome Now WiFi Pass expert to help get this resolved. When signing up for this service, you receive a confirmation email with a dedicated customer service number on the email receipt upon purchase. Have you confirmed if you received that email?

@user_9pzobk Thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely understand the frustration. I would try giving our NOW Wi-Fi team a call at 855-216-8902. Let me know if you were able to get in touch with an agent who could assist you and resolve your concerns.

@XfinityBillie​ yes this is the number I tried. The number does not work. Do you have another number?

@user_9pzobk That is the only number we currently have for NOW WiFi Pass, or the dedicated number located on your receipt. 

@user_9pzobk If you're having trouble reaching our team there, you can also call us at 1-800-XFINITY as listed on the WiFi Pass support site here. I'm confident they'll be able to get you to the right team for additional support. 

Hello @user_q53pxk. My apologies that you are having issues with your NOW WiFi pass. I can only imagine how frustrating it is that you are missing work. With the receipt of purchase for the NOW WiFi pass, there is a number at the bottom. Please call that number, as it is our dedicated support team for NOW WiFi. They will be able to troubleshoot your concern and get all questions answered.

They don’t answer the phone 

@user_he6yok So sorry to hear you're having issues. Could you please direct message me your full name and address?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Hello, @user_5mce5w are you also referring to a Now Wi-Fi pass account? The email receipt confirming the purchase includes a dedicated customer service number you can call for questions. 

@user_5mce5w​ bro. Honestly you might need 2 emails. But the email you got confirming your purchase has a customer service number. Call that number they will answer.

They won’t tho. Number hangs up. You call right now

Hey @user_r699k0,

Thanks for reaching out to our Xfinity Community Forums support page. I do apologize, but we do not provide support for the Now WiFi Pass. Have you attempted to call the phone number that is provided on the purchase receipt for the Now WiFi Pass to seek assistance? 

Hey there, @user_win7sq! Thanks for leaving a comment with your related concerns. May I ask how you signed up for the NOW WiFi Pass? And did you receive a confirmation email after signing up?