Visitor
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1 Message
NOW WiFi Pass portal shows 'Something went wrong' error, cannot cancel.
Hi, I need to cancel/unsubscribe from my Xfinity NOW WiFi Pass and turn off auto-renewal.
I've tried to do this myself through the NOW Portal (xfinity.com/now), but every time I try to log in or access my subscription, the page only shows a "Something went wrong" error and I cannot view or manage the subscription at all. This happens consistently, on multiple attempts.
I also do not have a phone number registered to this account, so I'm unable to use phone support. Could you please help me cancel this NOW WiFi Pass subscription and confirm that auto-renewal has been turned off?
Thank you for your help.
Hi, I need to cancel/unsubscribe from my Xfinity NOW WiFi Pass and turn off auto-renewal.
I've tried to do this myself through the NOW Portal (xfinity.com/now), but every time I try to log in or access my subscription, the page only shows a "Something went wrong" error and I cannot view or manage the subscription at all. This happens consistently, on multiple attempts.
I also do not have a phone number registered to this account, so I'm unable to use phone support. Could you please help me cancel this NOW WiFi Pass subscription and confirm that auto-renewal has been turned off?
Thank you for your help.
XfinitySeth
Official Employee
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1.3K Messages
23 hours ago
Good day user_o0psyk, and thank you for reaching out! We appreciate you taking advantage of our NOW Wi-Fi pass options, so we're happy to help in any way we can 👍
To cancel the NOW Wi-Fi Pass, you will need to use the link provided in the payment reminder or notification of pass renewal emails you received if you signed up for auto-renewal. If you cannot find those emails, be sure to check your spam or junk folders. Since NOW Wi-Fi Pass customers do not have an Xfinity account or credentials, all assistance for it is provided through our dedicated NOW support teams at xfinity.com/support/now. Please let us know if this works for you.
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EG
Expert
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119.3K Messages
2 hours ago
Concern moved here to the Customer Service help section.
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