Hello user_ws1jwg thank you for reaching out and letting us know about this NOW TV issue on your XUMO streaming device. What is the specific error that you're receiving?
Hello @user_946176 Thanks for reaching out to our team for help with Peacock and Now TV. Can you provide us with more details on the issues you're experiencing?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
NOW TV and Peacock service is not working. The channel lineup is missing, unable to watch Peacock as well. When I use remote to search for an included service channel, a message to subscribe comes up, as if I don’t already pay for the service. Same with Peacock. Any timeline for a fix here? I can’t be the only one who has reported this?
Thank you for clarifying that @user_946176! There is a known issue causing Peacock and Now TV to have subscription related errors on Xumo. Our engineers are aware of this issue and hope to have it resolved soon.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I am also not able to use my Now services. Specifically, Netflix and Apple TV. I spoke with someone yesterday and there has been zero follow up. The virtual assistant said is awful (and that's putting it EXTREMELY nicely.) I have already completed a system refresh on the Xumo box and nothing changed. The lack of visibility and accountability from Xfinity is horrible. I completely understand things happen but not able to get someone on the phone to ask and not having a way to contact them with some kind of follow up/updates is awful business practices. I haven't had the services long and this is leaving an extremely bad taste in my mouth. Saving a few bucks with a bundle type package is not worth the headache.
XfinityAlfonso
Official Employee
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2.7K Messages
2 years ago
Hello user_ws1jwg thank you for reaching out and letting us know about this NOW TV issue on your XUMO streaming device. What is the specific error that you're receiving?
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user_946176
Visitor
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5 Messages
2 years ago
What's the issue with NOW TV exactly, and when will it be resolved? NOW TV and Peacock services are not working at all.
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user_rss761
8 Messages
2 years ago
I am also not able to use my Now services. Specifically, Netflix and Apple TV. I spoke with someone yesterday and there has been zero follow up. The virtual assistant said is awful (and that's putting it EXTREMELY nicely.) I have already completed a system refresh on the Xumo box and nothing changed. The lack of visibility and accountability from Xfinity is horrible. I completely understand things happen but not able to get someone on the phone to ask and not having a way to contact them with some kind of follow up/updates is awful business practices. I haven't had the services long and this is leaving an extremely bad taste in my mouth. Saving a few bucks with a bundle type package is not worth the headache.
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