Hello user_ws1jwg thank you for reaching out and letting us know about this NOW TV issue on your XUMO streaming device. What is the specific error that you're receiving?
Hello @user_946176 Thanks for reaching out to our team for help with Peacock and Now TV. Can you provide us with more details on the issues you're experiencing?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
NOW TV and Peacock service is not working. The channel lineup is missing, unable to watch Peacock as well. When I use remote to search for an included service channel, a message to subscribe comes up, as if I don’t already pay for the service. Same with Peacock. Any timeline for a fix here? I can’t be the only one who has reported this?
Thank you for clarifying that @user_946176! There is a known issue causing Peacock and Now TV to have subscription related errors on Xumo. Our engineers are aware of this issue and hope to have it resolved soon.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am also not able to use my Now services. Specifically, Netflix and Apple TV. I spoke with someone yesterday and there has been zero follow up. The virtual assistant said is awful (and that's putting it EXTREMELY nicely.) I have already completed a system refresh on the Xumo box and nothing changed. The lack of visibility and accountability from Xfinity is horrible. I completely understand things happen but not able to get someone on the phone to ask and not having a way to contact them with some kind of follow up/updates is awful business practices. I haven't had the services long and this is leaving an extremely bad taste in my mouth. Saving a few bucks with a bundle type package is not worth the headache.
XfinityAlfonso
Official Employee
•
1.1K Messages
1 month ago
Hello user_ws1jwg thank you for reaching out and letting us know about this NOW TV issue on your XUMO streaming device. What is the specific error that you're receiving?
0
0
user_946176
Visitor
•
5 Messages
1 month ago
What's the issue with NOW TV exactly, and when will it be resolved? NOW TV and Peacock services are not working at all.
3
0
user_rss761
8 Messages
1 month ago
I am also not able to use my Now services. Specifically, Netflix and Apple TV. I spoke with someone yesterday and there has been zero follow up. The virtual assistant said is awful (and that's putting it EXTREMELY nicely.) I have already completed a system refresh on the Xumo box and nothing changed. The lack of visibility and accountability from Xfinity is horrible. I completely understand things happen but not able to get someone on the phone to ask and not having a way to contact them with some kind of follow up/updates is awful business practices. I haven't had the services long and this is leaving an extremely bad taste in my mouth. Saving a few bucks with a bundle type package is not worth the headache.
11
0