Now TV setup pin

I have already been through ALL of your knowlege articles. I have verified that the phone number is correct. The setup procedure does not recognize my CORRECT phone number. I have no choice but to return the equipment and cancel my service. 

@cb1990 We value your business with us and do not wish to close you as a customer. I can certainly understand your frustration of trying to resolve this prior. Our team can help. Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I guess you guys might be out to lunch or dinner? I did what you asked and they reply was as they say "crickets".  This is too much like work. If comcast did not have a monopoly, the company would never get away with this type of tech support. Somebody needs to tell Cmcast CIO Rick Rioboli that his IT cultural revolution is a big fat failure. The "end-to-end experience" is hellish.