Visitor
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1 Message
NOW TV added without consent
I have been using Xfinity internet plan, and I have suddenly been charged $20 more which states "NOW TV" service, which I have never heard of.
Please remove this from my plan immediately.
Visitor
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1 Message
I have been using Xfinity internet plan, and I have suddenly been charged $20 more which states "NOW TV" service, which I have never heard of.
Please remove this from my plan immediately.
XfinityThomasA
Official Employee
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3.8K Messages
3 months ago
Hello, Lee2096! I completely understand wanting a simple and straightforward way to manage your services, and I’m happy to walk you through this. You can cancel your NOW TV or NOW TV Latino service directly from your Xumo Stream Box in just a few steps:
From your device, navigate to the Home screen.
Scroll down and select Settings at the bottom.
Go to My Subscriptions to view your current subscriptions.
On the Manage Subscriptions page, choose Unsubscribe.
To confirm, select Unsubscribe again for NOW TV or NOW TV Latino with Peacock Premium.
Once completed, your subscription will end immediately.
Add or cancel NOW TV or NOW TV Latino from your Xumo Stream Box from Xfinity
If you run into any issues along the way or would like me to help further, I’m right here for you!
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user_texxv5
Visitor
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1 Message
2 months ago
This just happened to me as well. I noticed it was added a year ago for 5$ and I never saw it. Its now 15$ more. I just saw my bill go up....
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VolitionG95
Visitor
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2 Messages
5 hours ago
This also happened to me at the same time, and Xfinity is giving me an exceedingly hard time to try to recover this charge. I had to go through multiple bots, then finally when I reached out to a representative it's a long to chat to just get the charge removed and refunded as if I signed up for this service. I kept saying, I don't even know what it is so I have never used it. When the chat is finally concluded and a credit+ cancellation of this service is promised, I thought it was over. Nope.
Instead I had to call back AGAIN this month and I am requesting a cancellation and a credit and they issue only one credit of $15, and I'm like how does $15 make me whole when I have been charged $30 now in total for this service? Then the chat representative is saying that customers have to consent for these services so the charges are legitimate. So, I stopped the chat immediately and called to speak to a representative, and after "consulting and negotiating with the billing department" they are coming back to me with the same offer.
I told them that maybe I am the only person who is seeing how being charged $15 two months in a row and then being issued a $15 credit cannot and could not make me whole. Now, I am being asked to wait for the "support department" to review to see if what happened with my previous chat last month makes me eligible for an additional credit.
I truly hate dealing with Xfinity, and every day I keep waiting for the moment that I move so I can go back to AT&T fiber and live in peace, harmony and good quality of service.
(edited)
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