Hi there, user_s7xd98! Thanks for posting on our XFINITY Community Forum! I hope you are having a great weekend despite the recent issue encountered. I understand the importance of being able to restore your phone service when needed again. Not to worry, you have reached the right team to assist you with unpausing your NOW Mobile service. Have you tried to enable automatic payments again through the XFINITY app? You can follow the steps here at NOW Mobile FAQs. Let me know if you run into any issues when completing these steps, and we will be more than happy to assist you!
XfinityNatalie
Official Employee
•
52 Messages
1 day ago
Hi there, user_s7xd98! Thanks for posting on our XFINITY Community Forum! I hope you are having a great weekend despite the recent issue encountered. I understand the importance of being able to restore your phone service when needed again. Not to worry, you have reached the right team to assist you with unpausing your NOW Mobile service. Have you tried to enable automatic payments again through the XFINITY app? You can follow the steps here at NOW Mobile FAQs. Let me know if you run into any issues when completing these steps, and we will be more than happy to assist you!
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