Now mobile prepaid service

My service was deleted from your records no one is able to assist with a solution, I try to update the payment method and the app always says I’m not a customer from now mobile, please help me, what I need to do

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XfinityOrlandoM

Official Employee

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3.7K Messages

13 hours ago

@user_zsmtuu

Thanks for reaching out to us we do apologize for any inconvenience you're having with your Xfinity now prepaid mobile services. Have you tried reaching out to the Xfinity now mobile support team via 1-800-934-6489

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user_zsmtuu

Visitor

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3 Messages

11 hours ago

Yes, I did. My case has already been escalated; however, I have not yet been able to connect with someone familiar with NOW Mobile or who can assist in resolving the issue. I am currently waiting for a callback. Unfortunately, there does not appear to be a direct support number for NOW Mobile, and the Xfinity representatives I have spoken with have not had the necessary expertise to address the matter.

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XfinityOrlandoM

Official Employee

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3.7K Messages

@user_zsmtuu

Thanks for clarifying. My tools will be limited with the NOW prepaid service, but I can open up a ticket with our NOW support team to get this resolved for you.

Since we will need to access your detailed account information, please send me a direct message including your first and last name and complete service address

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

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11 hours ago

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EG

Expert

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120.3K Messages

4 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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Customer Service

user_zsmtuu

Now mobile prepaid service

XfinityOrlandoM

user_zsmtuu

XfinityOrlandoM

EG

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