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user_0srhyc
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Visitor

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8 Messages

10/12/2026 2:12 AM

NOW Mobile port-out PIN transfer link redirects to Add services

My NOW Mobile service is paused, and I need my account number and port-out PIN to transfer my number to Visible. I can see my phone line in the NOW portal, but clicking the transfer option redirects me to “Add services.” Multiple chat representatives couldn’t resolve this and told me to visit a store. Could an official employee open an escalation ticket with NOW Support to help me obtain my port-out information?

My CR ticket # CR279564578

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1 hour ago

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XfinityLinda

Official Employee

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2.8K Messages

9 hours ago

Thanks for meeting us here in our community about your NOW Mobile service concerns, @user_0srhyc. We don't have access to the NOW accounts, and recommend you visit a Xfinity Store for assistance. We apologize for the continued issues with your request.

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user_0srhyc

Visitor

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8 Messages

2 hours ago

I’m unable to get to an Xfinity store. I can sign into my NOW account and see my paused phone line, but the transfer option redirects to “Add services.” Please escalate this to NOW Mobile technical support and arrange a way to verify my identity remotely so I can obtain my account number and port-out PIN. Please provide a case number so I can follow up.

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user_0srhyc

Visitor

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8 Messages

2 hours ago

I also cannot restore service because the $25 payment repeatedly fails with ‘Something unexpected happened.’ I cannot turn my autopay on to resume service. Please escalate both the payment error and the port-out PIN issue.

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XfinityBillie

Official Employee

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4.5K Messages

@user_0srhyc Our ability to troubleshoot and offer support for NOW mobile customers is very limited, you mentioned you've tried chatting, was that via the Xfinity Assistant? Also, just to clarify, is the NOW Mobile service currently disconnected? If it isn't, you can try texting #PORT that may send you the port out pin. Were you trying to get the port out PIN while the NOW Mobile line was still active?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 hours ago

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user_0srhyc

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8 Messages

No it hasn’t been answered yet.

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1 hour ago

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user_0srhyc

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8 Messages

Yes through Xfinity Assistant. I either would like the Port PIN or to be able to resume service. Okay I’ll try texting PORT.

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1 hour ago

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user_0srhyc

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8 Messages

Who do I text it to?

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1 hour ago

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user_0srhyc

Visitor

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8 Messages

1 hour ago

Chat support gave me CR ticket #279564578. I still cannot restore my NOW Mobile service or obtain my port-out PIN. Restarting autopay fails with the same error in Safari on my Mac and with a different debit card. I’m unable to visit a store. Can you check this ticket and confirm whether it has been escalated to NOW Support, along with how they will contact me? My mobile service is currently paused.

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XfinityBillie

Official Employee

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4.5K Messages

@user_0srhyc I can see what we are able to do to assist, though as stated, our options are rather limited for NOW customers. Please send us a DM to Xfinity Support with your full name and address to get started.

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

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1 hour ago

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