NOW Mobile port-out PIN transfer link redirects to Add services

My NOW Mobile service is paused, and I need my account number and port-out PIN to transfer my number to Visible. I can see my phone line in the NOW portal, but clicking the transfer option redirects me to “Add services.” Multiple chat representatives couldn’t resolve this and told me to visit a store. Could an official employee open an escalation ticket with NOW Support to help me obtain my port-out information?

My CR ticket # CR279564578