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user_04hcoe
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Sunday, September 14th, 2025

NOW internet

I've just purchased NOW internet and haven't received tracking information for the modem or any option to pick it up in store. Do local Xfinity stores carry the NOW internet modem? What is the customer service contact for NOW? Thanks.

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6 hours ago

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113.3K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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1.6K Messages

6 hours ago

 

user_04hcoe Thank you for reaching out to us here with your questions! You can receive support for Xfinity NOW by visiting our 24/7 chat support at the following link https://www.xfinity.com/chat/. 

 

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user_04hcoe

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I've already asked and customer service won't give me a clear answer. Xfinity does not have a direct contact to NOW. 

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6 hours ago

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XfinityBrianH

Official Employee

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1.6K Messages

 

user_04hcoe You view all of your support options for Xfinity NOW at https://www.xfinity.com/support/now

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 hours ago

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