NOW Internet

Thank you for responding.  When I log into the NOW Portal, I am told I do not have NOW services, yet I receive emails about the account, so that doesn't work.  Xfinity Assistant has been no help, because as you said, there is limited access to NOW accounts and even live chat agents are unable to resolve my issue.  My problem is I cannot log into my account online and no one seems able to resolve this or help me update my payment method.  I will be closing this account at the end of the next billing cycle since there is no actual live support for it.  It is just not worth the aggravation.

Man, I hate to hear that, @user_p7ra2b. We can totally take a closer look just in case there's something else we can do to help :) Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!