Visitor
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1 Message
Now Internet
Was waiting on a call over 24 hours ago to resolve the problem of Xfinity charging me and extra $ 41.00 on May 22nd
Visitor
•
1 Message
Was waiting on a call over 24 hours ago to resolve the problem of Xfinity charging me and extra $ 41.00 on May 22nd
XfinityQuemekia
Official Employee
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156 Messages
1 day ago
Hello @user_qgbdux, I hope your Monday has been treating you well. Thanks for being a part of Xfinity. For more context, did you have a postpaid internet service before going to NOW internet? Did you have autopay turned on? If yes, with Xfinity you are billed a month ahead, if you disconnected your service after the bill printed/mailed out and autopay is on it will still process. If the account has been disconnected on the following bill should receive a prorated adjusted amount based on your actual service dates. Let me know if this helps: https://www.xfinity.com/support/articles/view-upcoming-charges.
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