NOW Internet Won't Connect to the Internet

I recently moved and discontinued my previous NOW Internet service. I'm now in my new home and have a new modem. My modem itself and my account say that my service is active and that I'm connected, however, I still don't have Internet connection. I've tried unplugging the modem for 60 seconds, unscrewing and rescrewing the connection. I've talked to the AI assistant which directs me to a chat with a representative who then gives me a callback number. I've talked to about 4 different people through chat and another 3 over the phone. Everyone tells me to go back and try again. I've been doing this for going on four hours and I finally landed here. No lights are blinking, all are solid. I just don't have Internet Access.