Visitor
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25 Messages
NOW Internet support
I have an Xfinity NOW Internet prepaid account. Thankfully, I will only require it for 90 days or less. Support for NOW Internet is nonexistent. If there is an issue with your service, e.g. defective Xfinity gateway, service outage, billing discrepancy, etc., good luck connecting to a NOW chat agent to seek assistance or recompense. If anyone has a method for connecting to NOW Internet chat or a backline telephone number for NOW support please publish a comment reply. Thanks.
EG
Expert
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120K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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1.4K Messages
3 hours ago
Happy Thursday user_qjd7x3 👋 I'm glad to hear you've been able to take advantage of our NOW prepaid internet service, and we can definitely help make sure you're speaking to the right people that support it! We're limited in the support we can provide for our Prepaid services through this channel ourselves, and that includes pushing activations through or making any changes to the services in general, so when you get a chance please connect with our NOW support team through xfinity.com/xfinityassistant/.
Alternatively, you can also manage your prepaid services by logging in at xfinity.com/now. Please let me know if you have any questions!
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