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user_t0zdyn
1st Topic

Visitor

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1 Message

10/07/2026 1:09 PM

NOW Internet Cancel Error: Something unexpected happened

I keep trying to cancel before activation and get a $30 refund but the confirm button keeps giving me the same “Something unexpected happened. Please try again” error code no matter what browser, device, or incognito tab is used. PLEASE cancel this plan for me and confirm the refund! Thank you 

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16 days ago

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XfinityTommy

Official Employee

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3.3K Messages

1 month ago

Good morning user_t0zdyn. To cancel your Xfinity NOW Internet service, you can complete the process online through the Xfinity Assistant. Because NOW Internet is a prepaid service, Xfinity does not offer refunds for unused days if you cancel immediately.

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user_bk9rtm

Visitor

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1 Message

17 days ago

I keep trying to cancel before activation and get a $30 refund but the confirm button keeps giving me the same “Something unexpected happened. Please try again” error code no matter what browser, device, or incognito tab is used. PLEASE cancel this plan for me and confirm the refund! Thank you 

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XfinityBillie

Official Employee

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4.6K Messages

@user_bk9rtm Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are trying to cancel an order, our team can assist you with this request. Please send us a DM to Xfinity Support with your full name and address to get started.

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
 

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16 days ago

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