1 Message
Not-So-Free “Free” iPhone SE
Last April I went to your Coconut Creek FL location to hand in my modem and pick up a new one for my new place. Upon checkout, your rep told me I get a free iPhone SE as part of my plan. I explained that I already have a phone and do need another, but was told it’s included anyway so just take it home, and use it to watch movies if I want. I never used it and totally forgot u even had it until realizing I’ve been charged for it ever since I got it. I called your company and they said because I’ve had it longer than 30 days that nothing can be done, even though they said they could see I never used it. How is this a fair legal business practice from such a reputable company?? I don’t want the phone. I’m happy to return it. I just want my money credited to my account. Everyone at xfinity I’ve spoken to says there’s nothing that can be done. What gives?? If I remembered what the kid looked like, I’d go deal with him in person. Please fix this.
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XfinityJohnG
Official Employee
•
1.6K Messages
1 year ago
Thank you for reaching out to our team here with that issue @Hogan616. Have you already reached out to the Xfinity Mobile team at the https://www.xfinity.com/xfinityassistant/?channel=xMobile site? I can look further into that from here if you could send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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