Notification of Damage

NOTE: This message is for notification only, final determinations are pending.

Xfinity sub-contractor performed cable work on my property. The day after they left, I had a major sewer back up, requiring immediate plumber assistance. The back up was caused by a broken city sewer tap. If the cable work and the broken city sewer tap are found to be linked, I will pursue reimbursement for my out of pocket plumbing costs.

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XfinityMarcus

Official Employee

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2.1K Messages

21 days ago

user_pop1dn thank you for using the Xfinity Community Forums page to reach out today. We are definitely able to address damage claims, if our team is able to determine that the damage was caused on our end. Definitely don't hesitate to follow up with us as you obtain additional information on this.

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user_pop1dn

Visitor

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2 Messages

FYI: This issue has been entered into Sarasota County Public Records as #PRR-2026-890.

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19 days ago

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XfinityGabriel

Official Employee

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3K Messages

user_pop1dn, Thank you for sharing. Would you like us to monitor this case and your account on our end? If so, please feel free to send us a direct message with your first/last name and full address? You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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19 days ago

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Customer Service

user_pop1dn

Notification of Damage

XfinityMarcus

user_pop1dn

FYI: This issue has been entered into Sarasota County Public Records as #PRR-2026-890.

XfinityGabriel

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