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user_26b000
1st Topic

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2 Messages

Thursday, April 20th, 2023 4:46 PM

Closed

Notification for planned outages

Unexpected “planned” outage today on the middle of a critical work meeting. A month ago there was a planned outage and I received notification so planned around it. Today … nothing!!! And trying to reach the customer service group is useless (apparently by design until after service is restored). The rep wouldn’t be able to change anything, but I would still like to know why there was no notification. What changed in the past month that notification of planned work was not sent. This is consistent with one of the many reasons I regret using Xfinity. How is this deemed an acceptable business practice? 

Question

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Updated 

2 years ago

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EG

Expert

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110.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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CCJoshua1

Problem Solver

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567 Messages

2 years ago

Thanks for letting us know about the trouble you're having with the notification! We never want to see something like this, but we're here to help. Have you already double checked your notification settings to ensure everything is up to date?

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user_26b000

Visitor

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2 Messages

@XfinityJoshuaE​ 

yes, I’ve checked my notification settings. And as I said last month there were “improvements” being made but I was notified in advance. And by the way, here I am again today in another “planned” outage. This is one very unhappy customer, for what it’s worth. 

2 years ago

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CCFelicia

Problem Solver

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311 Messages

@user_26b000 we definitely understand the frustration, and we'd hate for you to have interruption while in a meeting at your job, this unacceptable, but we will make the improvement the network to make sure this doesn't keep happening.

 

If you'd like we can monitor the repairs for the interruption, and we can check to see any changes to notification side on our end.

 

Can you please send our team a direct message [private message]:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message 

 

I no longer work for Comcast.

2 years ago

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