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Friday, August 14th, 2026 4:20 PM

Notice Regarding Cybersecurity Incident

I am trying to find out if I was sent a notice regarding the cybersecurity incident that occurred in October 2023?  The notice should have been sent out around December 18, 2023.

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Official Employee

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1.3K Messages

2 hours ago

Hello @user_02388b, thank you for your comment. I can certainly understand why you'd want clarification regarding the cybersecurity incident and whether you were sent a notification. Security-related matters involving personal information can be concerning. For assistance with determining whether a notification was sent to you regarding an October 2023 cybersecurity incident, I would recommend reaching out to our Customer Security Assurance team. They are the group best equipped to review security-related concerns and provide guidance regarding any notices that may have been issued. I've included their contact information link for reference. https://spa.xfinity.com/contact-us

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