smcon697's profile

Frequent Visitor

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14 Messages

Wed, May 5, 2021 7:48 AM

Notice of Scheduled Outage

I just want to Say THANK YOU Very Much for notifying Me about the SCHEDULE OUTAGE FOR MAINTENANCE. 

It would Have been Respectful to Notify your Customers of this Outage and or Routine Maintenance that may or may not last up to Six Hours. 

I figured that I would check to see if I would Qualify for a Refund, Reply was quickly shown and not eligible. 

So, I have to Use my Data which in fact SHOULD BE UNLIMITED??? What is the Webster’s Definition of UNLIMITED MEAN? 


Having no restrictions or controls.
Having or seeming to have no boundaries; infinite.
Without qualification or exception; absolute
So WHY is it that I get Messages saying I have reach my Limit in Data? WHEN I PAY FOR UNLIMITED? 

Also I would Like to Thank The Customer Service Reps that I spoke with About the 200 dollar card that I am still waiting on, in which, I was told by everyone I spoke with they will get back with me on this and was told I would hear something on the 5 th after my complaint was expedited. 

I also like How you Guys Sell people on Contract and not tell them that after the first three months your bill will jump up to 200 Dollars when you have phones which is a Separate Bill but Yet supposedly cheaper for you if You get the Internet and Cable for home..I just recently was Persuaded and felt manipulated into a contract deal for 165 a month and even after I asked if this would include taxes as well!! and was told Yes. This was After I complained about how Xfinity has Done NOTHING FOR ME BESIDES RAISE PRICES, CRAPPY SERVICE, SPOTTY SIGNAL, in which, I Fell for the XFi Pod Promotion and was under the impression that I would be getting pods due to one room upstairs no signal, but nope, they gauged that off the speed going to and from my house to the box and back to a different State out west.
Thanks For Keeping Your Customer Service Pledge and Motto
Also was supposed to be getting reimbursed for equipment fee, as My Equipment was Out Dated and I was not Informed of this and was also paying 10$ rental fee,  when I found out they rental fee was 5$ and that there was an equipment upgrade several months back, I was Hot, That’s when The Agent Told me About my Equipment was Out Dated and the price. But No one has Gotten Back to me on this issue either.
Upgraded to new Phone for Daughter awhile back, got a email confirmation as to when it will be here. Basically all’s I’m saying about this is that, I was given the run a round as to where and when I would get the phone and after several hours and being transferred several times, I was told that they have the wrong address, as my Billing Address should be the Same as my Shipping Address, but someone got that messed up too, as how and why who knows, because the first phones we ordered had no issues as to getting to the right address. 

I have had nothing but issues and Hardships with Xfinity but yet I am greeted Happily and Thankful about Being a Customer, No Thank You 🤭😤. 

Being a Vet You get a 25$ dollar credit and you may also qualify for a 100$ dollar gift card!!?? Seriously 25$ Damn Dollars don’t cover the All the Taxes just to watch TV..In which I’m still Waiting on Approval or Whatever it is they Do to make a Decision and it’s been Months since I applied. 

Responses

Accepted Solution

New Poster

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3 Messages

2 m ago

I feel your pain... I'm working from home and have to use my data as well while my automation in my home does not work because of "routine" maintenance that is now going on 12 hours of down time...

I was an AT&T customer before switching to xfinity, I was disappointed in the way my AT&T service would drop or slow to a crawl many mornings... but I have to say they never took down my service for more than a couple of hours, no where near 12+ hours.

As soon as they get Gig run to my area I will be switching back, they are annoying too but I never had the prolonged outages that I get with xfinity.

Good luck with you issues.

Frequent Visitor

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14 Messages

Wish AT&T was available in my Aera, after Three Days of repeated dialogue and going through so many Support Agents that wanted to Divert the issues and problems and basically did not address the issues I had since being with nor offer anything Besides to, have me buy into upgrading at more of a cost, making it the Company Sound Good and Apologetic in which this was a BIG <Edit Profanity> to me, while they laugh about how they are screwing people out of Money, Such as a Sports Package Fee and when asked for thst to be removed they said they can’t but It’s Funny that My Parents had that Removed For a Little while. I could go on but just mentally tired of The Diversion <Edit-Profanity> They Sell People on, make it sound good, knowing people will have to eventually buy into it. 

(edited)

Accepted Solution

Official Employee

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94 Messages

2 m ago

Thank you so much for taking time out of your busy day to reach out to us here on our forums, @smcon697! It sounds like you've been dealing with a lot but rest assured, you've reached a team of experts and we will work with you here until all of your concerns have been addressed. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

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