Visitor
•
1 Message
Notice of Dispute
I have tried many times to get an answer to my questions. I was also told I would receive a credit on my mobile account...can someone help?
|
Tue, Jan 13, 12:26 PM (3 days ago)
|
|
||
|
||||
When will get a response from you or do you ignore your customers? I was told by 2 different representatives I would have a credit but nothing has changed....no explanation just frustration? Not a way to run a business in my opinion. The next step is complaining to the FCC...
[Edited: "Personal Information"]
On Wed, Jan 7, 2026 at 12:56 PM [Edited: "Personal Information"] <[Edited: "Personal Information"]> wrote:
We worked with CHristian yesterday at the xfinity store-he got 99% of the issue done-my husbands phone still didn't work We had to return to the store this morning and lucky for us CHristian was able to finish the job...2 hours on the 6th and again 2 hours this morning...I feel like we should be reimbursed for our time and effort and receive a response...[Edited: "Personal Information"]
On Tue, Jan 6, 2026 at 2:58 PM[Edited: "Personal Information"] <[Edited: "Personal Information"]> wrote:1)My phone went for a swim on December 13th.2)I have mobile protection and submitted a claim on the 16th and received the phone about a week later.3)My grandson helped me move the data on the 28th.4)I couldn't get the phone activated so I called [Edited: "Personal Information"]. 3 people later I find out another phone was added instead of the old number/phone being transferred to the new phone.5)Then I gave up with the calls and went into the local office @ Arkansas and Colorado BLVD on 12/30/25.6) after several hours there and a pleasant conversation with Jerry-he hooked me up with someone in Eqypt. Due to the business of the office, the call was dropped as there was no local support.7) we had another appointment-went to that and came back. Spoke to the manager and another who weren't nice and waited for another hour or so.8) Everyone assured me they could help-today I spoke to another person-spent over 2 hours with him. He worked on BOTH phones and now neither one of us have cell service.The bottom line is this should have been an easy transfer from an old phone to a new phone leaving my husband's phone alone and NOW neither one have service. I have spent over 15 hours on this and am very upset and need some help to get this corrected by someone who knows what they are doing and reimbursement for my time...[Edited: "Personal Information"]
XfinityJon
Official Employee
•
960 Messages
1 hour ago
Good afternoon user_stqdq9. We will be more than happy to look into this further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0