1 Message
Not sure whether student discount was applied
I recently ordered an Internet plan since I will be moving into my new apartment soon. I went through the student deals site, so according to the website, I thought I would be billed $25/month. However, my order confirmation email states that my plan costs $35/month. I want to make sure the student discount can be applied. Yesterday, my student status was also verified since I received an email about it.
EG
Expert
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112.9K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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2.5K Messages
2 years ago
Hello @user_634881, thank you for reaching out regarding your new services. It looks like you may be referring to the student deals mentioned here: https://www.xfinity.com/student
We would be more than happy to check on your account, and plan. Please send us a direct message with your name, and service address.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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