Not sure what is going on

My internet was disconnected originally was under [Edited: Personally Identifiable Information (PII)] when I signed up and then all sudden it switched over to another account another email and I'm not sure what's going on I spoke to customer service and they are the ones that gave me the information but I don't know how it got switched over to different email different account different password I'd like to get the history on all my Wi-Fi changes and passwords and whoever's been on it and whoever has been added to it I'd like it to be mailed to me I'd like my my bill to be mailed to me I don't know why it's coming on email now mattress is [Edited: Personally Identifiable Information (PII)]