Visitor
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1 Message
Not recieving Password reset emails
I use the website Artstation to host an online portfolio for my illustration work. Over the past several days I've tried to reset my password and get 2 factor confirmatiom codes but got none of the emails from them. Their not in my spam/trash folders and I know for certain I'm using the correct email address and I've reached out to Artstations customer support. They confirmed their having trouble with the comcast email system and that they may be getting blacklisted and blocked before their mail can send.
I need this issue resolved ASAP


XfinityAlfonso
Official Employee
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2.7K Messages
2 hours ago
Good evening, user_wywrop, thank you so much for taking the time to reach us here via our Xfinity Forums with these email and website issues!
We have a dedicated team available that can assist with website and email blocking concerns.
Customer Security Assurance Team( https://spa.xfinity.com/report)
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
Let us know if there are any other ways we can assist.
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