Not receiving my approved/verified benefit from the EBB program
The issue with applying my EBB program benefit to my service is overwhelmingly frustrating...Xfinity customer (dis)service says contact the EBB program, the EBB program says to contact my service provider....meanwhile two billing cycles later (total loss of $100 that should have been covered by the EBB program) and no one can help. I have completed the first app through the EBB program site, received my approval confirmation AND the completed the Xfinity app - with all of the same information, only to be denied by Xfinity with their reason being that I have not submitted an app through the EBB program website. Yet, I have!! Customer service is supposed to do just that, serve the customer...but all that they serve is [Edited: "Language"].