Visitor
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1 Message
Not receiving emails in Comcast.net account
Hello all of a sudden I am getting 2 or 2 emails into this account. I usually receive dozens each day.
I have checked my spam there are none there.
i also have sent emails from my gmail account and they never show up.
Can you assist me?
XfinityBillie
Official Employee
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3.4K Messages
25 days ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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BruceW
Gold Problem Solver
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26.5K Messages
25 days ago
Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://spa.xfinity.com/contact-us). Note that this is NOT one of the general customer service numbers.
The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
CSA should check:
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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