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user_0zib1w
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Thursday, April 9th, 2026 2:46 PM

Not receiving Car Rental Confirmation emails from National Car Rental - email address:[Edited: Personal Information]

I'm not receiving Car Rental Confirmation emails from National Car Rental - email address: [Edited: Personal Information]

Is this something in my settings blocking the email from coming thru?

 

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20 minutes ago

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XfinityKassie

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2 hours ago

 

user_0zib1w Good morning! Thank you for reaching out for assistance from Xfinity Forums. I'm here to help. Have you tried to check your filter rules or spam rules? 
 
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience 

 

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user_0zib1w

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I have continually checked my spam folder for the emails; nothing!

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1 hour ago

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XfinityKassie

Official Employee

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2.4K Messages

 

user_0zib1w Thank you for checking your spam folder. I also included the filter rules. Have you checked those settings? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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user_0zib1w

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Thank you. The only filter rules I have set up are from friends.  Nothing for businesses.

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1 hour ago

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XfinityKassie

Official Employee

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2.4K Messages

 

user_0zib1w You're welcome, thank you for sharing that has been checked! I have a couple other quick questions. 
 
-Has the senders email address been added to your address contacts?
-Are you currently using a third party email such as Outlook, Apple Mail, or Gmail? 
-Are you receiving other emails okay? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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38 minutes ago

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user_0zib1w

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I have now added the sender's email address to my address contacts.  I do also have a gmail account, but I don't regularly check it.  All other emails are being received.

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31 minutes ago

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