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user_j4fqxi
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Thursday, July 3rd, 2025 6:43 PM

Not received my essentials equipment

I have not received my essentials equipment. I was approved on May 28th and it is now July 3rd. I attempted to call the phone number for support yet, have not been able to get a hold of anyone. 

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Updated 

9 hours ago

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XfinityMartyR

Official Employee

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2.3K Messages

9 hours ago

 

user_j4fqxi Thanks for reaching out! I would recommend checking with the Internet Essentials Team on the status of your service, and getting started kit. Contact details are outlined in this article: Apply for Internet Essentials or Internet Essentials Plus from Xfinity

 

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