1 Message

Friday, July 12th, 2024

Closed

not received a prepaid card

I have signed up a phone line on Feb 28th and still not received a prepaid card ([Edited: "Personal Information"]).

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Official Employee

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1.7K Messages

1 year ago

Thank you for using the Community Forums page user_n9iruz. We would be more than happy to assist you with your prepaid card concerns. Please send us a direct message to get started. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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