Visitor
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1 Message
Not professional
Customer service absolutely suck they read from a script non stop, cant understand them, cant answer any questions so they hang up on you, call back to get transferred over and over again then get hung up on... when they do finally answer any questions its the wrong information. Hidden fees try to low my bills then a month later my bills goes up more then it was before and when calling so they can explain, its the same thing no one can ever answer billing questions... got fed up and transferred my mobile service after being with them for yrs... xfinity should look into their customer service representatives instead of trying to save a dollar
XfinityThomasC
Official Employee
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3.8K Messages
50 minutes ago
Hello, @user_o2yvz9 I'm disappointed to read you have had a poor experience getting your billing concerns addressed. I'd like the opportunity to turn this around and address those concerns. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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