Visitor
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1 Message
Not notified about an outage
I was never notified about the outage that is taking place today Monday 2/16. I work from home and need the internet to work. If I was notified I could have made arrangements. Your policy it to send out notifications and I’ve seen here were you tell folks it must be because your not set up for them. I call [Edited: "Profanity"]!! I get every other notification your company sends out and nothing on this. I am now losing a day of pay! Will you reimburse me for that?? Fix your system! Notify folks when you’re going to interrupt their day! We all pay a lot for your service so make it worth it!! Cause it’s not!!
XfinityJamesC
Official Employee
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2.7K Messages
4 hours ago
Greetings, @user_htdxat! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the service in your area, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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